Customer Promise
Here at Green Energy UK we aim to give you the best possible standards of customer service. Our goal is not simply to have satisfied customers; we want delighted ones!
We think you deserve great service not just from us but also from the electricity distributors who form part of the energy network. We have therefore set out the minimum standards you can expect from us both in our Customer Promise.
At Green Energy UK, our aim is to always exceed these targets but in the rare event that we don't, we - or the electricity distributors – will pay you compensation.
To download a copy of Our Customer Promise click here
Connected Energy Consumer Checklist
Please find below the current versions of the Staying Connected Energy Consumer Checklist.
Full Checklist
Concise Checklist
Which? Smart meter promise
Green Energy UK have signed up to the Which? No selling, Just installing smart meter promise. This means we have pledged to our customers that we will not sell during a smart meter installation. Our smart meter installers are not on sales related commission and are not required to initiate any sales leads.