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Frequently Asked Questions
We realise you might have questions about green energy uk, or about signing up
– so we have compiled a list of questions that commonly crop up.
If you don't feel your query has been answered here, then don't hesitate
to email us at help@greenenergyuk.com
or call us on 0800 783 8851. We'd love to help.
Q.How can you compete?
Here at green energy uk, we want green and renewable energy to become mainstream.
So, not only can our prices compete with other green utilities, but with the Big
Six 'brown' suppliers, too. That way, we hope there'll be no obstacles
to making the switch.
You might be wondering how our prices can be so low. We've managed this by keeping
all of our costs to a minimum. In particular, we've made sure our prices are
not loaded with the hidden cost of advertising and marketing. We think our business
can speak for itself.
Q.Is it difficult to switch to green
energy uk?
Switching over to green energy
uk couldn't be easier! Just fill in the forms on our website
or download the forms
here.
Alternatively you can switch over the phone by ringing us on 0800 954 0675.
Q.How does electricity get to my home?
Okay, so here's the technical part. Electricity is delivered through the National
Grid, from wherever it is generated. Your green energy is not supplied directly
to your home but is fed into the National Grid, replacing traditional (brown) energy.
When you switch to green energy
uk, we will buy green electricity on your behalf. As more
people opt to buy green energy, the supply of clean renewable energy available on
the National Grid increases and the demand for fossil fuel electricity diminishes.
Distribution via the National Grid ensures that we can offer the same guarantee
of uninterrupted supply, and that the reliability and quality of your electricity
remains constant, as regulated by Ofgem (Office of Gas and Electricity Markets).
Our electricity is supplied through our licence provider Opus Energy. They are an
established supplier licensed by Ofgem with proven systems that uses your existing
wires and meters.
Q.What does green energy
uk do to look after me, once I am a customer?
Whatever your query, be it big or small, our team will be happy to hear from you.
Not only are we firm believers in good-quality, human customer service, but we are
also given regular check-ups by Ofgem (the government body in charge of the energy
industry) to ensure we're looking after you properly. So, for problems about
your electricity supply, or the service you’re receiving, don’t hesitate to call
0800 783 8851.
Q.How does your pricing work?
All electricity usage is charged by the kilowatt-hour, or unit, plus a standing
charge to 'distribute' electricity to your home. Making price comparisons
can be difficult and confusing, so we've tried to make it simple and transparent.
Tariffs must be published and you can view ours on the
choice of tariffs
page of this website. Because of the way electricity is 'delivered' there
are regional variations in prices. Prices are only applicable via direct debit payment
plans.
Q.What do I do if my supply is interrupted?
Q.How can I be sure I'll get a reliable supply?
Don't worry. The entire industry is regulated by Ofgem, which assures that customers
of all electricity suppliers receive a reliable and uninterrupted supply. Both green energy uk
and our license provider,
Opus Energy Limited,
are required by law to comply with strict regulations that ensure customers get
value for money and a reliable service. Because of the Ofgem (Office of Gas and
Electricity Markets) regulation, even if an electricity company were to fail, your
power supply cannot be cut off. You would continue to be supplied electricity from
the National Grid, and you would be allocated to another electricity supplier and
could then choose whether to stay, or to change to another supplier.
Q.Am I tied into using green
energy uk for three years?
No, as a domestic or small business user you can settle your account and change
supplier at any time. If you do not remain with us for a minimum of three years
from the switching date you will forfeit any shares you received on becoming a customer.
Please see the
customer shares
page on our website or contact us if you want more details.
Q.What do I do if I move house?
You should notify us in the event that your supply or billing address changes. If
you provide us with your new supply address we can continue to provide green electricity
to your new home or business premises. If you move house within three years of becoming
a customer, but continue to use green
energy uk as your supplier, you will retain any
shares that you received on first joining us.
Q.Can I have a quarterly bill?
Sure. Direct Debits are paid from your account every month, but we send you a bill
each quarter to let you know how much electricity you have used and as a statement
of your account. We consider quarterly billing to be greener as it saves on paper.
If you want extra brownie points why not opt for paperless e-billing and save using
any paper whatsoever!
Q.How do I read my meter?
Digital single register meter
Write the numbers down as you see them from left to right ignoring the figure furthest
to the right marked 0.1 in the red section.
Digital dual register meter
The upper register is the off-peak or night register and the lower is your normal-rate
day meter. Record the numbers from left to right ignoring the final figure marked
0.1
Dial meter
Read the dials from left to right, ignoring the dial marked 1/10. When the pointer
is between two numbers, always note down the lower number, for example, if it is
between 9 and 0, write down 9.
Q.How do I know the monthly Direct Debit is set at the correct amount?
The monthly direct debit is based on the information that is sent to us on your
Electricity Supply Contract. The monthly direct debit amount is reviewed after being
a customer for 4 months, your account is then reviewed every 12 months. But if you
have any concerns over the amount, you can take a reading and we will review it
at that time. One of the advantages of monthly direct debits is that it smoothes
out the cost of the more expensive winter months with the cheaper summer months.
Q.How do I check that the estimates on my quarterly bills are accurate?
Once you have joined, a meter reading is taken. Subsequent readings are done at
least once a year. However, if at any time between readings you become concerned
over the accuracy of the estimates, you can take a meter reading yourself, and send
it to us. We will then review your estimates.
Q.What do I do now?
Click on the "Switch now" button below, where the joining up process is explained.
It's easy. Just fill in the forms online.Why not do it now?
Q.Do you supply gas?
Green gas is not currently available through the UK gas grid so currently the answer is no.
There is a fair amount of hype and anticipation regarding the UK’s ability to accept biogas into the gas grid system.
Other European countries already put Green Gas or 'Biogas' (as it’s often referred to) into their grids and in January 2009 National Grid published a paper entitled 'The Potential for Renewable Gas in the UK' so clearly this is a work in progress. It's an area we are watching very closely and would clearly want to be involved when the opportunity arises.
We currently have 10% of the anaerobic sites in the UK under contract, which puts us in an interesting position when it becomes possible to put 'green gas' into the National Gas Grid.
If it can be done, there is the potential to heat half of the UK's homes with Biogas from waste – something we know a thing or two about!
As a company that prides itself on only buying green energy, we can’t see the ethical, moral or commercial benefit of supplying brown gas. That's not to say we don't accept people use it, we just feel that until green gas is available in the UK, we will stick to our values and supply only green fuel.
When we can offer gas which meets our green requirements, we'll do everything we can to make it happen for our customers.