Here at green energy uk, we want sustainable energy to become mainstream.
So, not only can our prices compete with other green utilities, but with the Big
Six 'brown' suppliers, too. That way, we hope there'll be no obstacles
to making the switch.
You might be wondering how our prices can be so low. We've managed this by keeping
all of our costs to a minimum. In particular, we've made sure our prices are
not loaded with the hidden cost of advertising and marketing. We think our business
can speak for itself.
Switching over to green energy
uk couldn't be easier! Just fill in the forms on our website
or download the forms
Alternatively you can switch over the phone by ringing us on
0800 954 0675.
Okay, so here's the technical part. Electricity is delivered through the National
Grid, from wherever it is generated. Your green energy is not supplied directly
to your home but is fed into the National Grid, replacing traditional (brown) energy.
When you switch to green energy
uk, we will buy green electricity on your behalf. As more
people opt to buy green energy, the supply of clean sustainable energy available on
the National Grid increases and the demand for fossil fuel electricity diminishes.
Distribution via the National Grid ensures that we can offer the same guarantee
of uninterrupted supply, and that the reliability and quality of your electricity
remains constant, as regulated by Ofgem (Office of Gas and Electricity Markets).
Whatever your query, be it big or small, our team will be happy to hear from you.
Not only are we firm believers in good-quality, human customer service, but we are
also given regular check-ups by Ofgem (the government body in charge of the energy
industry) to ensure we're looking after you properly. So, for problems about
your energy supply, or the service you’re receiving, don’t hesitate to call
0800 783 8851.
You should notify us in the event that your supply or billing address changes. If
you provide us with your new supply address we can continue to provide green electricity
to your new home or business premises. If you move house within three years of becoming
a customer, but continue to use green
energy uk as your supplier, you will retain any
shares that you received on first joining us.
Don't worry. The entire industry is regulated by Ofgem, which assures that customers
of all energy suppliers receive a reliable and uninterrupted supply. Green Energy UK
are required by law to comply with strict regulations that ensure customers get
value for money and a reliable service. Because of the Ofgem (Office of Gas and
Electricity Markets) regulation, even if an energy company were to fail, your power
supply cannot be cut off. You would continue to be supplied electricity from the
National Grid, and you would be allocated to another energy supplier and could then
choose whether to stay, or to change to another supplier.
No, as a domestic or small business user you can settle your account and change
supplier at any time. If you do not remain with us for a minimum of three years
from the switching date you will forfeit any shares you received on becoming a customer.
Please see the
page on our website or contact us if you want more details
Digital single register meter
Write the numbers down as you see them from left to right ignoring the figure furthest
to the right marked 0.1 in the red section.
Digital dual register meter
The upper register is the off-peak or night register and the lower is your normal-rate
day meter. Record the numbers from left to right ignoring the final figure marked
Read the dials from left to right, ignoring the dial marked 1/10. When the pointer
is between two numbers, always note down the lower number, for example, if it is
between 9 and 0, write down 9.
All energy usage is charged by the kilowatt-hour, or unit, plus a standing
charge to 'distribute' energy to your home. Making price comparisons
can be difficult and confusing, so we've tried to make it simple and transparent.
Tariffs must be published and you can view ours on the
page of this website.
Sure. Direct Debits are paid from your account every month, but we send you a bill
each quarter to let you know how much electricity you have used and as a statement
of your account. If you want extra brownie points why not opt for paperless e-billing
and save using any paper whatsoever!
Your initial direct debit is based on national average data. The monthly direct
debit amount is reviewed after being a customer for 4 months, your account is then
reviewed every 12 months. But if you have any concerns over the amount, you can
take a reading at any time and request a review. One of the advantages of monthly
direct debits is that it smooths out the cost of the more expensive winter months
with the cheaper summer months.
Once you have joined, a meter reading is taken. Subsequent readings are done at
least once a year. However, if at any time between readings you become concerned
over the accuracy of the estimates, you can take a meter reading yourself, and send
it to us. We will then review your estimates.
Yes. And its green gas. Obviously all our electricity is sustainable as you know, but now our gas is 100% green too.
Gas like electricity is a homogenous product when delivered to consumers but the gas we put into the grid is not. Green gas, or biogas, is sourced from processes like Anaerobic Digestion (AD), where waste that would otherwise leak methane into the atmosphere (methane is 20 times more potent than CO2), is processed into biogas to be used as fuel. All our gas will come with a Green Gas certificate under this independent scheme http://www.greengas.org.uk.
In the event that your power supply fails you should contact the regional distribution
company in your area. They are responsible for the maintenance of the power lines
etc. in your neighbourhood, and ensuring that your power supply is maintained. The
emergency number for your region is printed on your bill. Look up your distributor
by entering your postcode below.
It's easy, click Switch below and join now.
Prepayment meters are a method to pay for your consumption up front rather than
in arrears, so may be able to help those on a budgeting payment scheme. For more
information please read our Prepayment meter assurance guide.