-
Here at greenenergyuk, we want renewable energy to become mainstream. So, not
only can our prices compete with other green utilities, but with the Big Six ‘brown’
suppliers, too. That way, we hope there’ll be no obstacles to making the switch.
You might be wondering how our prices can be so low. We’ve managed this by
keeping all of our costs to a minimum. In particular, we’ve made sure our
prices are not loaded with the hidden cost of advertising and marketing. We think
our business can speak for itself.
-
Switching over to greenenergyuk couldn’t be easier! Just fill in the forms on our website
or download the forms
here. Alternatively you can switch over the
phone by ringing us on
01920 486156.
-
Okay, so here's the technical part. Electricity is delivered through the National
Grid, from wherever it is generated. Your green energy is not supplied directly
to your home but is fed into the National Grid, replacing traditional (brown) energy.
When you switch to greenenergyuk, we will buy green electricity on your behalf. As more
people opt to buy green energy, the supply of clean renewable energy available on
the National Grid increases and the demand for fossil fuel electricity diminishes.
Distribution via the National Grid ensures that we can offer the same guarantee
of uninterrupted supply, and that the reliability and quality of your electricity
remains constant, as regulated by Ofgem (Office of Gas and Electricity Markets).
-
You may not have heard of us before because we don’t advertise. This is actually
good news for you because by avoiding the huge costs of advertising we are able
to keep our prices as low as possible! But don’t worry no matter how big or
small your electricity company, we are all regulated by Ofgem, and your electricity
is delivered through the National Grid, guaranteeing you a reliable supply.
-
Whatever your query, be it big or small, our team will be happy to hear from you.
Not only are we firm believers in good-quality, human customer service, but we are
also given regular check-ups by Ofgem (the government body in charge of the energy
industry) to ensure we’re looking after you properly. So, for problems about
your energy supply, or the service you’re receiving, don’t hesitate
to call
01920 486156.
-
Whatever your query, be it big or small, our team will be happy to hear from you.
Not only are we firm believers in good-quality, human customer service, but we are
also given regular check-ups by Ofgem (the government body in charge of the energy
industry) to ensure we’re looking after you properly. So, for problems about
your energy supply, or the service you’re receiving, don’t hesitate
to call
01920 486156.
-
You should notify us in the event that your supply or billing address changes. If
you provide us with your new supply address we can continue to provide green electricity
to your new home or business premises. If you move house within three years of becoming
a customer, but continue to use green
energy
uk as your supplier, you will retain any
shares that you received on first joining us.
-
Don’t worry. The entire industry is regulated by Ofgem, which assures that
customers of all energy suppliers receive a reliable and uninterrupted supply. Green
Energy UK are required by law to comply with strict regulations that ensure customers
get value for money and a reliable service. Because of the Ofgem (Office of Gas
and Electricity Markets) regulation, even if an energy company were to fail, your
power supply cannot be cut off. You would continue to be supplied electricity from
the National Grid, and you would be allocated to another energy supplier and could
then choose whether to stay, or to change to another supplier.
-
No, as a domestic or small business user you can settle your account and change
supplier at any time. If you do not remain with us for a minimum of three years
from the switching date you will forfeit any shares you received on becoming a customer.
Please contact us if you want more details.
-
Digital single register meter
Write the numbers down as you see them from left to right ignoring the figure furthest
to the right marked 0.1 in the red section.
Digital dual register meter
The upper register is the off-peak or night register and the lower is your normal-rate
day meter. Record the numbers from left to right ignoring the final figure marked
0.1
Dial meter
Read the dials from left to right, ignoring the dial marked 1/10. When the pointer
is between two numbers, always note down the lower number, for example, if it is
between 9 and 0, write down 9.
-
The easiest and most hassle-free way of paying for your bills is by Direct Debit.
We offer both variable and fixed monthly Direct Debits. Give us a ring on
01920 486156
if you’d like to discuss which would be best for you.
-
Firstly, if you really are using more electricity than you expected check what is
currently in use or any new appliances you have introduced since you last had a
bill, alternatively we may not have had a reading for some time and had to estimate
the amount of electricity you have used. If we get that wrong you may end up paying
too much or too little for your electricity. We don’t want to over or undercharge
our customers so we regularly ask our customers to send us a reading (at least once
a quarter) but you can send them as often as you like. Regular readings keep your
bill up to date so you only pay for the electricity you use.
-
All energy usage is charged by the kilowatt-hour, or unit, plus a standing charge
to ‘distribute’ energy to your home. Making price comparisons can be difficult
and confusing, so we’ve tried to make it simple and transparent. Tariffs must
be published and you can view ours on the simple tariffs
page of this website.
-
Sure. Direct Debits are paid from your account every month, but we send you a bill
each quarter to let you know how much electricity you have used and as a statement
of your account. If you want extra brownie points why not opt for paperless e-billing
and save using any paper whatsoever!
-
Your initial direct debit is based on national average data. The monthly direct
debit amount is reviewed after being a customer for 4 months, your account is then
reviewed every 12 months. But if you have any concerns over the amount, you can
take a reading at any time and request a review. One of the advantages of monthly
direct debits is that it smooths out the cost of the more expensive winter months
with the cheaper summer months.
-
Once you have joined, a meter reading is taken. Subsequent readings are done at
least once a year. However, if at any time between readings you become concerned
over the accuracy of the estimates, you can take a meter reading yourself, and send
it to us. We will then review your estimates.
-
Yes. And it’s green gas. Obviously all our electricity is renewable as you
know, but now our gas is 100% green too.
Gas like electricity is a homogenous product when delivered to consumers but the
gas we put into the grid is not. Green gas, or biogas, is sourced from processes
like Anaerobic Digestion (AD), where waste that would otherwise leak methane into
the atmosphere (methane is 20 times more potent than
CO2), is processed into biogas to be used as fuel. All our
gas will come with a Green Gas certificate under this independent scheme
http://www.greengas.org.uk.
-
In the event that your power supply fails you should contact the regional distribution
company in your area. They are responsible for the maintenance of the power lines
etc. in your neighbourhood, and ensuring that your power supply is maintained. The
emergency number for your region is printed on your bill. Look up your distributor
by entering your postcode below.
- Distributor:
-
- Emergency tel:
-
-
- Gas Emergency:
-
-
It’s easy, click Switch below and join now.
Switch >
-
Prepayment meters are a method to pay for your consumption up front rather than
in arrears, so may be able to help those on a budgeting payment scheme.
For more
information please read our Prepayment meter assurance guide.