Meter Readings

Submit your meter
readings

By submitting regular readings you’ll help us to help you to keep your bill accurate.

There are several ways you can do this:

  • By logging into your customer area
  • If you are submitting a reading for someone else, you can use the form below.
  • Via your smart phone on our energy app
  • By calling us on 01920 486 156
  • By email with your name and account number metering@geuk.com
Green Energy UK Mobile App

Submitting a reading for someone else?

You can use this form to let us know your home readings or if you have a renewable energy installation, you can submit generation readings here too.

 

What type of meter reading do you want to submit?

Electricity reading only
Gas & Electricity reading
Generator reading
Do you want to submit your home readings too?

 

What type of meter reading do you want to send us?

Electricity reading only
Gas & Electricity reading

 

What type of electricity meter do you have?

Single rate
Two-rate (day/night)

 



meter reading FAQs

I'm getting a smart meter installed - can you tell me what to expect?


We have a handy guide that will tell you what you need to know about your smart meter installation. Or just give us a call if you have any other questions or would like to find out how you can get a smart meter. Download smart meter guide >

I don’t have a smart meter - how often will you come and take a meter reading?


We will send out an appointed meter reader to try and obtain a reading from your meter at least twice a year.

We encourage you to provide a reading at least once a quarter (we can send you an email reminder if you let us know your email address).

If you are on a variable direct debit then it’s helpful to provide us with a reading once a month to help you keep your bill accurate.

Will you come to my door and sell me a Smart Meter?


No, we don’t believe in door to door selling. Green Energy UK have signed up to the Which? ‘no selling, just installing’ smart meter promise.

I had a note through the door saying someone had tried to take a meter reading – what do I do?


If we cannot gain access to your meter we will take every step to obtain a meter reading from you. We are as keen as you that your account is kept up to date so you only pay for the energy you use. If you don’t hear from us first, you can contact us at metering@geuk.com, or call us on 01920 486 156.

Will you remind me when I need to take a meter reading?


Absolutely. Every customer who has provided us with an email address will be sent an email every 3 months asking for a meter reading as a reminder. If you want us to set this reminder up, please let us know what your email address is. You can contact us at metering@geuk.com, or call us on 01920 486 156.

I’ve given you my meter reading, how long will it take for that be reflected on my bill?


If you supply us with a meter reading, we will reflect that reading in your bill the following calendar month. This reading will correct any over or under estimation.

I have an issue with my meter – what do I do?


You can call us on 01920 486156 or email metering@geuk.com and we’ll be happy help.

If you have a query regarding your meter we will attempt to resolve it over the phone. If we have to look into the issue further, we will respond to you within 2 working days.

How long will it take for you to organise an engineer to fix my meter?


If you would like an appointment booked for an engineer to investigate any aspect of your metering system, we will start the process for you within 2 working days.

We will arrange an engineer to visit within 20 days. Where this relates to a problem with the meter there will be no charge but certain cosmetic jobs will have an associated meter charge.

If we think there may be a charge incurred, we will let you know.

If you have any further questions, just give us a call or drop us an email and we’ll be happy to help.

Will you charge me for an engineer to fix my meter?


If there is a problem with the meter there will be no charge but certain cosmetic jobs will have an associated meter charge.

If we think there may be a charge incurred, we will let you know.

If you have any further questions, just give us a call or drop us an email and we’ll be happy to help.

I need a new meter installed for a new connection – what do I do?


Please call us on 01920 486156 or email metering@geuk.com and we’ll be happy help.

If you require a meter for a new connection, we will arrange a convenient time for this to happen.

For both a single and 3 phase meter this will be within 20 days. Charges will apply.

Will I have to take the day off work to let the meter engineer in?


We understand how frustrating it is when you must wait in all day for an engineer to arrive and have no idea when they might turn up.

We can offer you a choice; you can either book an all-day appointment or a morning or afternoon appointment

You will receive written confirmation of your appointment, date and time slot at least 2 days before the appointment.

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