By submitting regular readings you’ll help us to help you to keep your bill accurate.
There are several ways you can do this:
Need to submit a meter reading?
You can use this form to submit readings for your own meter or on behalf of another Green Energy UK customer. If you have a renewable energy installation, you can submit generation readings here too.
Account holders details:
What type of meter reading do you want to submit?
What type of meter reading do you want to send us?
What type of electricity meter do you have?
We have a handy guide that will tell you what you need to know about your smart meter installation. Or just give us a call if you have any other questions or would like to find out how you can get a smart meter. Download smart meter guide.
We will send out an appointed meter reader to try and obtain a reading from your meter at least twice a year.
We encourage you to provide a reading at least once a quarter (we can send you an email reminder if you let us know your email address).
If you are on a variable direct debit then it’s helpful to provide us with a reading once a month to help you keep your bill accurate.
No, we don’t believe in door to door selling. Green Energy UK have signed up to the Which? ‘no selling, just installing’ smart meter promise.
If we cannot gain access to your meter we will take every step to obtain a meter reading from you. We are as keen as you that your account is kept up to date so you only pay for the energy you use. If you don’t hear from us first, you can contact us at email@example.com, or call us on 01920 486 156.
Absolutely. Every customer who has provided us with an email address will be sent an email every 3 months asking for a meter reading as a reminder. If you want us to set this reminder up, please let us know what your email address is. You can contact us at firstname.lastname@example.org, or call us on 01920 486 156.
If you supply us with a meter reading, we will reflect that reading in your bill the following calendar month. This reading will correct any over or under estimation.
You can call us on 01920 486156 or email email@example.com and we’ll be happy help.
If you have a query regarding your meter we will attempt to resolve it over the phone. If we have to look into the issue further, we will respond to you within 2 working days.
If you would like an appointment booked for an engineer to investigate any aspect of your metering system, we will start the process for you within 2 working days.
We will arrange an engineer to visit within 20 days. Where this relates to a problem with the meter there will be no charge but certain cosmetic jobs will have an associated meter charge.
If we think there may be a charge incurred, we will let you know.
If you have any further questions, just give us a call or drop us an email and we’ll be happy to help.
If there is a problem with the meter there will be no charge but certain cosmetic jobs will have an associated meter charge.
Please call us on 01920 486156 or email firstname.lastname@example.org and we’ll be happy help.
If you require a meter for a new connection, we will arrange a convenient time for this to happen.
For both a single and 3 phase meter this will be within 20 days. Charges will apply.
We understand how frustrating it is when you must wait in all day for an engineer to arrive and have no idea when they might turn up.
We can offer you a choice; you can either book an all-day appointment or a morning or afternoon appointment
You will receive written confirmation of your appointment, date and time slot at least 2 days before the appointment.
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