We make sure our team members and our customers can connect personally. That’s why we will always have enough people to answer the phone, in person, every weekday between 8am and 5pm.
We promise not to put call menus or artificial intelligence at the heart of our customer service.
Call us on 01920 486156
You can visit our FAQ page or drop us an email at firstname.lastname@example.org and one of our team will respond the next working day.
We know not everyone needs to speak on the phone. So, we’ve made it easy for you to manage your bills and submit your meter readings via your customer area on our website.
Download our smart phone app and access your account wherever you are.
• Scan and submit your meter readings
• Check your account balance
• Understand your energy consumption
Unlike many other small energy suppliers, we won’t charge you a penny until we’ve delivered you a service. The way we do business is very simple; we buy the energy, you use it, we send you a bill.
And as long as you regularly share your meter readings with us (don’t worry we will remind you!), then you’ll only pay for what you use.
From the very outset, our purpose has been to be the pioneering champions of green energy in the UK and this is what drives us to make good business decisions.
This means we hire good people - and the combination of good people with a sense of purpose leads to doing the right thing for you, our customers.
meet our board
How energy is bought, measured and sold can be complicated and some energy providers won’t give you the full picture before you sign up.
But we will never over simplify our offering at the expense of our integrity. Instead we always aim to communicate everything clearly and give you the time to talk it through if you have any questions. We believe you deserve that reassurance from us at all times
And if we fail — we’ll pay for it — literally.
You can download our full customer promise here
our customer promise
© 2021 | Green Energy (UK) Ltd, Black Swan House, 23 Baldock Street, Ware, Herts, SG12 9DH
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