Energy with heart -
our promise to you

Just a phone call away

We make sure our team members and our customers can connect personally. That’s why we will always have enough people to answer the phone, in person, every weekday between 8am and 5pm.

We promise not to put call menus or artificial intelligence at the heart of our customer service.

Call us on 01920 486156

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Driven by purpose

From the very outset, our purpose has been to be the pioneering champions of green energy in the UK and this is what drives us to make good business decisions.

This means we hire good people - and the combination of good people with a sense of purpose leads to doing the right thing for you, our customers.

meet our board

Integrity and transparency are the corner stones of our business

How energy is bought, measured and sold can be complicated and some energy providers won’t give you the full picture before you sign up.

But we will never over simplify our offering at the expense of our integrity. Instead we always aim to communicate everything clearly and give you the time to talk it through if you have any questions. We believe you deserve that reassurance from us at all times

And if we fail — we’ll pay for it — literally.

You can download our full customer promise here

our customer promise