Customer Promise

Energy with heart -
our promise to you

Our energy is for people who genuinely care about
their impact on the environment. And in return for your
commitment to that cause, we promise to deliver great
customer service – always.

Just a phone call away

We make sure our team members and our customers can connect personally. That’s why we will always have enough people to answer the phone, in person, every weekday between 8am and 5pm.

We promise not to put call menus or artificial intelligence at the heart of our customer service.

Call us on 01920 486156

contact us

Got a question out of hours?

You can visit our FAQ page or drop us an email at and one of our team will respond the next working day.


Giving you choice

We know not everyone needs to speak on the phone. So, we’ve made it easy for you to manage your bills and submit your meter readings via your customer area on our website.

customer login

On the go: download our app

Download our smart phone app and access your account wherever you are.

• Scan and submit your meter readings

• Check your account balance

• Understand your energy consumption

Pay nothing until you've used our energy

Unlike many other small energy suppliers, we won’t charge you a penny until we’ve delivered you a service. The way we do business is very simple; we buy the energy, you use it, we send you a bill.

And as long as you regularly share your meter readings with us (don’t worry we will remind you!), then you’ll only pay for what you use.

meter readings

Driven by purpose

From the very outset, our purpose has been to be the pioneering champions of green energy in the UK and this is what drives us to make good business decisions.

This means we hire good people - and the combination of good people with a sense of purpose leads to doing the right thing for you, our customers.

meet our board

Integrity and transparency are the corner stones of our business

How energy is bought, measured and sold can be complicated and some energy providers won’t give you the full picture before you sign up.

But we will never over simplify our offering at the expense of our integrity. Instead we always aim to communicate everything clearly and give you the time to talk it through if you have any questions. We believe you deserve that reassurance from us at all times

And if we fail — we’ll pay for it — literally.

You can download our full customer promise here

our customer promise