Traditional prepayment
meters

Your prepayment meter has a key which must be topped up with credit for a continuous supply of electricity.

We’ll provide you with a list of local shops where you can go to top up.

Always ask for a receipt when you top up your key and check that it says, ‘Credit Accepted’.

Once your key has been topped up, insert it into the meter and leave it in place until the display changes. You will be shown how much credit is being put on to your meter and how much credit it has in total.

Take a look at our information page here.

If you’ve just moved into a property with a prepayment meter, you can ask us for a new key by calling 01920 486 156 or emailing metering@100green.com

If your prepay key is lost or damaged, please contact us immediately and we will issue you a tag number so you can get a new key.

If you are off supply due to a lost or damaged key, we’ll do everything we can to sort the situation for you.

If your prepayment meter develops a fault, please contact us.

If the fault is affecting the continuity of your supply, we’ll arrange an emergency appointment so the problem can be fixed.

You won’t be charged for this appointment. However, you will be charged if you’ve simply not bought enough credit. This will be added to the debt on your top up key.

You need to make sure you have enough credit on your meter to deliver a continuous supply of electricity.

If you don’t have any credit on your meter, there is a certain amount of emergency credit you can use. But this should only be used in a genuine emergency.

If you’re using your emergency credit this is electricity you haven’t paid for yet. And you will have to pay this back when you do top up.

Friendly Credit is available during certain hours, if you run out of emergency credit. Our Friendly Credit hours run every day from 6pm to 9am in winter and 7pm-10am in the summer. Again, you will need to pay this back when you next top up.

If your meter runs out of emergency credit your electricity supply will stop. Then you’ll have to top it up with enough to cover the emergency credit used as well as the on-going costs.

Remember, if your supply is off, you will still build up standing charges which will need to be paid back when you top up.

Take a look at our information page here.

If you don’t top up enough to cover the cost of the electricity, standing charge and debt, your electricity supply will cut off - this is called self-disconnection.

Please tell us if you are self-disconnecting and we’ll try to find a way to help you.

In some cases, we can add Additional Support Credit to your meter remotely.

Please let us know if anyone in your house suffers from a long-term illness, has a severe disability, is chronically sick, has special needs or is aged over 60.

• Take care of the prepay key that we give you.
• Contact us if you lose or damage your prepay key.
• Put enough funds on to the prepay key to cover your energy costs, the standing charge and any other outstanding charges (such as emergency credit) that have been agreed with you.
• Make sure the prepayment meter stays in credit and any emergency credit used is paid back.
• Provide access to the meter when required, so our readers can check them.Make sure that the meter and key are not tampered with.
• Contact us if you believe there is a fault with the meter or key.
• Only ever use your own key to top up. If you use a different key, the credit won’t reach your meter.
• Be sure to tell us if you are moving out of the property.

Switching a prepayment meter for a credit meter depends on your individual circumstance. But as a rule, any change would depend on the following:

• The prepayment meter won’t be removed if your electricity account is in debt.
• You must show you’re willing to pay by variable Direct Debit.