Provide us with financial information regarding your income and expenditure so a fair repayment rate can be worked out for your debt.
Purchase credit from any of local outlets on the list we send you that provide a prepay top up facility.
Take care of the prepay key that we provide you.
Contact us if you lose or damage your prepay key.
Put sufficient funds on to the prepay key to cover your energy costs, the standing charge and the debt recovery rate that has been agreed with you.
Ensure that the prepayment meter stays in credit and any emergency credit usage is paid back.
Provide access to the meter at regular intervals so that our readers can check the meter.
Make sure that the meter and key are not tampered with.
Contact us if you believe there is a fault with the meter or key.
Only ever use your own key to top up, if you use a different key the credit will not reach your meter.
Inform us if you are moving out of the property.