We hope this is part of our web site that you’ll never have to visit. We work on
prevention rather than cure, but if we’ve got it wrong, we want you to let us know.
Making a complaint
In the first instance call us on
We will look into the matter and get back to you within 5 working days. If after
our response you are not satisfied with the outcome or the way you have been treated
then please write to:
Green Energy (UK) plc, Black Swan House, 23 Baldock Street, Ware, Herts, SG12 9DH
In the unlikely event that our Directors cannot reach a solution that you are happy
with, you can contact the Energy Supply Ombudsman. They will however
refer the matter back to us if you have not first escalated the complaint through
our formal channels. Their details are on the right:
Find out more about the Energy Ombudsman Services here.
- Energy Supply Ombudsman
- P0 Box 966
- WA4 9DF
- T: 0330 440 1624
- Textphone: 0330 440 1600
For free and helpful independent advice you may wish to contact Citizens Advice
In 2008 new complaint handling regulations were introduced by OFGEM requiring energy providers to publish an annual complaint report.
The Complaints Handling Regulations are published on the Office of Public Sector Information (OPSI) website:
OPSI Complaint Handling Regulations
Our full annual complaints report can be found below.
For our latest quarterly complaints report click here.