We hope this is part of our web site that you’ll never have to visit. We work on
prevention rather than cure, but if we’ve got it wrong, we want you to let us know.
Making a complaint
In the first instance call us on
We will look into the matter and get back to you within 5 working days. If after
our response you are not satisfied with the outcome or the way you have been treated
then please write to:
- The Directors
- Green Energy (UK) plc, Black Swan House, 23 Baldock Street, Ware, Herts, SG12 9DH
In the unlikely event that our Directors cannot reach a solution that you are happy
with, you can contact the Energy Supply Ombudsman. They will however
refer the matter back to us if you have not first escalated the complaint through
our formal channels. Their details are on the right:
In 2008 new complaint handling regulations were introduced by OFGEM requiring energy
providers to publish an annual complaint report.
The Complaint Handling Regulations are published on the Office of Public Sector
Information (OPSI) website:
OPSI Complaint Handling Regulations
We are proud of our customer service and last year, we answered 98% of calls in
15 seconds and had only 8 cases we couldn’t resolve within 48 hours.
Our full annual complaints report can be found
For our latest quarterly complaints report click here.