Keeping life green and simple
Our industry is regulated by OFGEM and we are required to comply with strict regulations that ensure you get value for money and a reliable service. Below you can find the legal detail behind our service. Do give us a call if you need any further guidance or information.
Domestic Terms and Conditions
High Tide Saver Terms and Conditions
Small Business Terms and Conditions
Smart Meter Data Policy
Smart Meter roll out targets 2022
Smart Meter roll out targets 2023
Download our full Customer Promise which sets out the level of service you can expect from us and our industry partners.
You can also download the latest leaflets from the Citizens Advice website here, which explain what your rights are in a changing energy market. Or click the links below.
England, Wales and Scotland version 117 KB
England and Wales version 67.5 KB
Scotland version 114 KB
Welsh version 67.1 KB
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