Energy with heart – our promise to you

Our energy is for people who genuinely care about their impact on the environment. And in return for your commitment to that cause, we promise to deliver great customer service – always.

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Phone Call

Just a phone call away

We make sure our team members and our customers can connect personally. That’s why we will always have enough people to answer the phone, in person when you call during our opening hours.

We promise not to put call menus or artificial intelligence at the heart of our customer service.

Contact Us

Giving you choice

We know not everyone needs to speak on the phone. So, we’ve made it easy for you to manage your bills and submit your meter readings via your customer area on our website.

Or, if you are on the go, you can manage your account using our app.

Customer Login

Got a question out of hours?

You can visit our FAQ page or drop us an email at and one of our team will respond the next working day.



Integrity & transparency are the cornerstones of our business.

Read our full Customer Promise which sets out the level of service you can expect from us and our industry partners.

Download the Easy Read version here.

Our Star Rating

Download our latest Customer Service Performance Data and star rating awarded by Citizens Advice



Your bill

We bill in arrears. Put simply, this means, we buy the energy, you use it and then we send you a bill.

Should you have any concerns about paying your bill, just give us a call and we can talk it through.

If you want more information on how you pay for your energy, take a look at our FAQs.


Your tariff

Your tariff information can be found in your customer area. You can also compare your tariff with other available alternatives.

If you have any questions about your tariff then just give us a call.


Your account details

You can manage your account details in your customer area.

If you need to update your primary email address or set up another user login, you can give us a call.


Manage your energy consumption

Being aware of how much energy you use is not only good for your pocket, but also good for the environment.

To help you understand your energy usage, we can install a Smart Meter for free. Click below for more helpful tips on sustainable living.

Mobile App

Download our app

Manage your account on the go and download our app on your smart phone. You can see how much energy you are using, helping you manage your spend across the year.

Moving Home

Moving home

Don’t forget to tell us if you are moving out. You can do this in your customer area.

We can also take the hassle out of switching your new property to 100% green energy.

Just login to your customer area and let us know if you would like us to supply your new home.



Do you generate your own green electricity at home?

We can give you credit on your account for any excess electricity you export back to the grid. Contact our generation team who can talk you through our Export Tariff.