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get a quote
about us
  • the GEUK difference
  • our customer promise
  • meet our board
  • our green pledge
our energy
  • how it's made
  • 100% green gas
  • about our energy
  • Sparkling Tariff
  • EKO Energy Tariff
  • sell us energy
business
  • energy for business
  • commercial generation
get a quote
blog
help
  • gas emergency
  • power cut
  • moving home
  • meter readings
  • prepayment meters
  • priority services
  • complaints
  • bereavement
  • FAQs
  • contact us
  • government support
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Find out about the Government support this winter: Energy Bills Support Scheme & Energy Price Guarantee
Your Energy Usage
Your Quote
Sign Up

your energy

your quote

sign up

First, we need to know a little bit about the energy you use.

Your postcode

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What type of energy do
you use?

Sign Up Drinks

What sort of meter do you have?

Sign Up Drinks

How much energy do you use?

(You can tailor this later if you want a more accurate quote.)

Your Energy Usage

Typical low usage means:

1-2 bedroom home

You're not there during the week

Approximate annual consumption:

Gas kWh:

Electricity kWh:

Your Energy Usage

Typical medium usage means:

Larger 2-3 bedroom home

Has 3+ occupants

Approximate annual consumption:

Gas kWh:

Electricity kWh:

Your Energy Usage

Typical high usage means:

Larger 4+ bedroom home

Requires lots of heating

Approximate annual consumption:

Gas kWh:

Electricity kWh:

All our tariffs include:

  • 100% renewable electricity

  • The UK’s only 100% green gas

  • No exit fees on any tariff

  • No advance payments when you join us

  • Oh, and we answer the phone when you call

    (obvious maybe, but really important!)

Sparkling 2023 Rates

We believe in absolute transparency, which is why we've highlighted our rates below

Carry on to tailor my quote

EKO Energy 2023 Rates

We believe in absolute transparency, which is why we've highlighted our rates below

Carry on to tailor my quote

TIDE Tariff Rates

We believe in absolute transparency, which is why we've highlighted our rates below

Carry on to tailor my quote

Rates

INCLUDES VAT Electricity Gas
Daily fixed charge
Day rates
(Price per unit/kWh)
Electricity Night rate
(Price per unit/kWh)
n/a

Fixed until

Tariff information label

View EKO Energy Rates

View TIDE Rates

No carbon offsetting here

  • Just 100% real, green energy
  • All our energy is green - even our gas. That means (unlike other suppliers) we don't need to offset any part of it at all. Instead, we focus our time on making sure it is generated in truly sustainable ways.

Sign up to Sparkling


Tailor my quote


Revise my estimate

Rates

INCLUDES VAT Electricity Gas
Daily fixed charge
Day rates
(Price per unit/kWh)
Electricity night rate
(Price per unit/kWh)
n/a

Fixed until 30th September 2023

Tariff information label

View Sparkling rates

View TIDE rates

Energy that goes further

  • Generated in locations that protect wildlife.
  • The only tariff in Britain to be eco-labelled as sustainable, EKO Energy is for people who want to champion the generation of the highest quality, green energy in the UK.


Sign up to EKO


Tailor my quote

Rates

WEEKDAY ELECTRICITY RATES INCLUDES VAT
Low Tide 00:00 - 07:00
Tide Weekday 07:00 - 16:00
High Tide 16:00 - 20:00
Tide Weeknight 20:00 - 24:00
WEEKEND ELECTRICITY RATES
Low Tide 00:00 - 07:00
Tide Weekend 07:00 - 24:00
GAS RATE
Green Gas Delivered at the same price all day
DAILY FIXED CHARGE
Electricity
Gas

Fixed until 30th September 2023

Tariff information label

View EKO Energy rates

View Sparkling rates

TIDE: the home energy revolution

  • To truly turn the tide on climate change we need to be smart and shift our demand patterns to consume electricity at off peak times - it's the most sustainable way to lower your energy bills and it reduces the amount of generation capacity we need to build as a nation.
  • And of course, it's all 100% renewable electricity (and 100% green gas if you need it).


Sign up to TIDE


Tailor my quote

Trust Pilot Stars

“A company with a big heart for the
environment and their customers.”

- Sven

green energy uk


Oops, sorry we can’t quote you right now, give us a call.




Sparkling Tariff

Standard Variable Tariff
These rates are not fixed and may change

Your estimated, average monthly spend:

£

per month

This amount will vary based on how much energy you use.

This tariff qualifies for the Government’s Energy Price Guarantee.
With the Government discount, your monthly projection is reduced to £ per month.

For more detail on how the discount has been applied to your quote, see the Tariff Information Label.

Sign up to Sparkling

Real, green energy that has been sustainably generated from green and renewable sources.

EKO Energy Tariff

Fixed Term Tariff
These rates are fixed until September 2023

Your estimated, average monthly spend:

£

per month

This amount will vary based on how much energy you use.

This is a premium green tariff, supporting the generation of truly sustainable energy in the UK and does not qualify for the Government’s Energy Price Guarantee.

For more detail on our EKO Energy rates, see the Tariff Information Label.

Sign up to EKO

The only tariff in the UK that has met additional, strict sustainability criteria, ensuring local wildlife is safeguarded.

Your monthly spend will vary based on how much energy you have used.

To get a more accurate, average monthly quote, simply change the values below.
Your estimated annual consumption (kWh) can be found on your bill or in your online account.

This quote is based on your estimated annual consumption:

Gas:

kWh

Electricity:

kWh

Electricity (Day usage):

kWh

Electricity (Night usage):

kWh

Meter Type:

You can view the tariff rates here

Your monthly spend will vary based on how much energy you have used.

To get a more accurate, average monthly quote, simply change the values below.
Your estimated annual consumption (kWh) can be found on your bill or in your online account.

This quote is based on your estimated annual consumption:

Gas:

kWh

Electricity:

kWh

Electricity (Day usage):

kWh

Electricity (Night usage):

kWh

Meter Type:

You can view the tariff rates here

WEEKDAY ELECTRICITY

%

Low Tide

%

Low Tide

%

Tide Weekday

%

Tide Weekday

%

High Tide

%

High Tide

%

Tide Weeknight

%

Tide Weeknight

WEEKEND ELECTRICITY

%

Low Tide

%

Low Tide

%

Tide Weekend

%

Tide Weekend

GAS

100%
Green Gas Delivered at the same price all day

100% Green Gas

Delivered at the same price all day

DAILY FIXED CHARGE

Electricity

Gas

Want to change your annual consumption?

Electricity:

kWh

Gas:

kWh

View tariff information here

How we got to your quote

Sign up to TIDE


Oops, sorry we can’t quote you right now, give us a call.




Sparkling Tariff

Standard Variable Tariff
These rates are not fixed and may change

Your estimated, average monthly spend:

£
per month
This amount will vary based on how much energy you use.

This tariff qualifies for the Government’s Energy Price Guarantee.
With the Government discount, your monthly projection is reduced to £ per month.

For more detail on how the discount has been applied to your quote, see the Tariff Information Label.

Sign up to Sparkling

Real, green energy that has been sustainably
generated from green and renewable sources.

Your monthly spend will vary
based on how much energy you have used.

To get a more accurate, average monthly quote, simply change the values below.
Your estimated annual consumption (kWh) can be found on your bill or in your online account.

This quote is based on your estimated annual consumption:

Gas:

kWh

Electricity:

kWh

Electricity
(Day usage):

kWh

Electricity
(Night usage):

kWh

Meter Type:

View tariff information here

EKO Energy Tariff

Fixed Term Tariff
These rates are fixed until September 2023

Your estimated, average monthly spend:

£
per month
This amount will vary based on how much energy you use

This is a premium green tariff, supporting the generation of truly sustainable energy in the UK and does not qualify for the Government’s Energy Price Guarantee.

For more detail on our EKO Energy rates, see the Tariff Information Label.


Sign up to EKO

The only tariff in the UK that has met additional,
strict
sustainability criteria, ensuring local wildlife is safeguarded.

Your monthly spend will vary
based on how much energy you have used.

To get a more accurate, average monthly quote, simply change the values below.
Your estimated annual consumption (kWh) can be found on your bill or in your online account.

This quote is based on your estimated annual consumption:

Gas:

kWh

Electricity:

kWh

Electricity
(Day usage):

kWh

Electricity
(Night usage):

kWh

Meter Type:

View tariff information here

EKO Energy Tariff

The only tariff in the UK to be eco-labelled as sustainable

view EKO

EKO Energy Tariff

The only tariff in the UK that has met additional, strict sustainability criteria, ensuring local wildlife is safeguarded.

£
per month

Tariff rates fixed until 30th September 2023

Sign up to EKO

Got your latest bill to hand?

To get a more accurate quote, input your estimated annual consumption (kWh) below. This is found on your bill or in your online account.

This quote is based on:

Gas:

kWh

Electricity:

kWh

Electricity (Day usage):

kWh

Electricity (Night usage):

kWh

Meter Type:

View tariff information here

Sparkling Tariff

For simply 100% real, green energy choose our standard tariff for £ per month.

view Sparkling

Sparkling Tariff

Real, green energy that has been sustainably generated from green and renewable sources.

£
per month

£
per month

Tariff rates fixed until

Sign up to Sparkling

Got your latest bill to hand?

To get a more accurate quote, input your estimated annual consumption (kWh) below. This is found on your bill or in your online account.

This quote is based on:

Gas:

kWh

Electricity:

kWh

Electricity (Day usage):

kWh

Electricity (Night usage):

kWh

Meter Type:

View tariff information here

TIDE Tariff

Take control of your energy
consumption the smart way

view TIDE

TIDE Tariff

Adjust the sliders below to see how consuming electricity at off-peak times could reduce your bill. Ideal if you have an electric vehicle or home energy storage.

£
per month

Tariff rates fixed until 30th September 2023
Requires free installation of SMETS2 Smart Meter

Sign up to TIDE

WEEKDAY ELECTRICITY

%

Low Tide

%

Low Tide

%

Tide Weekday

%

Tide Weekday

%

High Tide

%

High Tide

%

Tide Weeknight

%

Tide Weeknight

WEEKEND ELECTRICITY

%

Low Tide

%

Low Tide

%

Tide Weekend

%

Tide Weekend

GAS

100%
Green Gas

Delivered at the same price all day

100% Green Gas

Delivered at the same price all day

DAILY FIXED CHARGE

Electricity

Gas

Want to change your annual consumption?

View tariff information here

How we got to your quote

Want to find out more about our energy?

We’re the UK’s only supplier of 100% green gas and
electricity. Find out more here.


our energy 100% green gas

Want to find out more about EKO Energy?

EKO Energy is the only tariff in the UK to be certified as not only 100%
green & renewable, but also meets strict sustainability criteria.


find out more

Want to find out more about TIDE?

A time-of-use tariff for people who want to take back control of their
energy bill and consume electricity when prices are at their lowest.


find out more

 

You've selected:

EKO Energy 2023

100% sustainable energy for
people that want to do that little bit more



Sparkling Tariff
Sparkling Tariff

You've selected:

Sparkling 2023

Simply 100% real, green energy



TIDE Tariff

You've selected:

TIDE Tariff

Take control of your energy bills the smart way



You're almost there!

Select your address below

 

Please select billing address below

 

And finally, we just need your bank details


Please note that all payments to Green Energy UK
will be by Variable Direct Debit.


What is a Variable Direct Debit?


Energy usage varies throughout the year. With a variable Direct Debit you will avoid building up a debit as you will pay for the energy you use after you have used it.


At GEUK we believe that the more people who are conscious of how much energy they are using, the more effective we will be at fighting climate change - as well as managing how much we spend.





Direct Debit Guarantee


This Guarantee is offered by all Banks and Building Societies that accept instructions to pay Direct Debits. If there are any changes to the amount, date or frequency of your Direct Debit, Green Energy (UK) plc will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Green Energy (UK) plc to collect a payment, confirmation of the amount and date will be given to you at the time of the request. If an error is made in the payment of your Direct Debit, by Green Energy (UK) plc or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Green Energy (UK) plc asks you to. You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

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Trust Pilot Stars

“Excellent service. Been with them for 17 years!”

Mr Lewis

That's it! You're ready to switch to real, green energy.

Remember, you can always call us if you have any questions - our
customer service is real too!

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Green Energy FAQs

Thank you for
switching to
green energy uk!

Green Energy FAQs

One of the most powerful ways to help the UK lower its carbon footprint is to encourage your friends and family to choose sustainable energy too.

Don't keep your choice to purchase 100% real green energy a secret - share it with everyone!

Twitter

Twitter

Facebook

Facebook

Email

E-mail

Pinwheels

I just switched to Green Energy UK!

They are the only energy supplier in the UK to offer 100% green electricity AND gas.

Add your voice to the climate change conversation and champion 100% green energy in the UK.

Make the switch today
www.greenenergyuk.com

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Want to know what happens next?
Take a look at our switching FAQs.

what happens next?

Help understanding our prices

The daily fixed charge covers the cost of maintaining your supply.

The unit rate is the rate that we sell our energy at. It’s measured in pence per kilowatt hours (kWh).

If you have a two-rate meter (where you get cheaper electricity at night) for an electric heating system, you’ll have two unit rates. There will be a cheaper rate for nighttime use.

Just give us a call or drop us an email if you have any questions at all and we’ll be happy to talk it through.

Variable Direct Debit

This type of payment is good for people who want to avoid building up a credit or a debit as you only pay for the electricity you use as you are using it.

Fixed Direct Debit

This type of payment is great for people who want to budget for their expenditure every month without fluctuations in their bills.

Privacy Policy


This web site is owned and operated by Green Energy (uk) plc and will be referred to as "We", "our" and "us" in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this web site ("the web site"), which is set out on this web site page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the web site.

We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the web site. We do not make any representations about third party web sites that may be linked to the web site.

We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying an individual ("personal information"). This Internet Privacy Policy governs the manner in which your personal information, obtained through the web site, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.


Privacy Statement


Green Energy (UK) Plc (“Green Energy”) is committed to protecting your personal data. Please read the following privacy statement to understand how we use and protect the information that you provide to us.


1. Information that we collect from you

The personal data we collect will be the information that you provide and will include your name, address, phone numbers and email address and may also include your bank account details and any other information about you from the e-mails, letters or other information you provide to us. We may also collect information from and about the operation of your account with us.


2. Basis for processing and use of your data

2.1 Where you are, become or enquire about becoming a customer of Green Energy, the basis for our processing of your personal data will be to enter into and perform the contract between you and us. This will include billing and providing up to date information on efficiency and safety issues.

2.2 We may from time to time send you information about matters that we believe will be of interest to you. The basis for our processing of your personal data there will be legitimate interest and/or your consent.


3. Disclosure of your information

3.1 We may employ other companies to provide services for us. These companies will have access to the personal information needed to perform their functions and not for any other purpose. Those functions may include recovering debts, tracing debtors and preventing money laundering and fraud, transferring or cutting off your supply.

3.2 If our business is merged with another business entity, your information may be disclosed to our new business partners or owners.

3.3 We may disclose your details to credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

3.4 We operate in a regulated industry and under the terms of a licence and we are required to disclose information about you and your supply under our contract in accordance with the terms of that licence.

3.5 Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.


4. Security and data retention

4.1 We employ appropriate security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.

4.2 We will retain your information for a reasonable period or as long as the law requires, taking into account the nature of the information and purpose for which it has been obtained and is used or held.


5. Changes to our privacy statement

Any changes to our privacy statement in the future will be posted to our website and, where appropriate, provided through e-mail notification.


6. Your rights

6.1 You have the right to access information held about you and the right to request that information be deleted or corrected (as appropriate).

You also have the right to request that your information be transferred to another organisation. You can exercise these rights at any time byemailing hello@geuk.com

6.2 Questions, comments, concerns and requests regarding this privacy statement or our collection or use of your information are welcomed and should be addressed to hello@geuk.com

6.3 The Information Commissioner’s Office is the UK’s supervisory authority for privacy and data protection matters - for more information visit www.ico.org.uk/concerns

Terms and Conditions

Section 1: Definitions

Contract – these terms and conditions and the Welcome Letter.

Energy – either or both of gas and electricity (as agreed between you and us for the purposes of the Contract).

Green Deal Plan - means a ‘green deal plan’ as described in the Energy Act 2011, being an arrangement pursuant to which payments in instalments (“Green Deal Charges”) are due to be paid to an authorised provider (“Green Deal Provider”) and are collected by energy suppliers under energy supply contracts.

Licence – our Energy licence granted by Ofgem.

Network – the network of the Network Company.

Network Company – the company licensed by Ofgem to operate the Energy network local to the Property.

Ofgem – the energy regulator for Great Britain.

Payment Method – prepayment via a prepayment meter, or direct debit or cheque monthly or quarterly in arrears.

Property – the property identified by you for the purposes of the Contract as the domestic property to which we will supply Energy.

Welcome Letter – means the letter we will send to you (by post or electronically) to confirm the details agreed as part of your application.

we/us/our – Green Energy (UK) plc, a company incorporated in England and Wales with company number 4194006.

you/your – the person who has agreed to enter into this Contract with us. If more than one person is named on the account then they will each be held jointly liable for any monies outstanding.

Section 2: Contract

2.1 This Contract is between you and us for the supply of Energy.

2.2 We may transfer our rights and obligations under this Contract to another company. If we do so, your rights will be unaffected. You cannot transfer your rights and obligations under this Contract without our written permission.

2.3 We reserve and maintain our rights set out in electricity or gas legislation and our Energy licence.

2.4 We may need to vary the provisions of this Contract to meet legal and/or regulatory requirements, or as a result of any changes in law or to our Licence or the industry codes. We can make such variations by giving you notice of them.

2.5 If we plan to make any changes to this Contract which will increase the charges or are to your disadvantage, our Licence generally requires us to give you 30 days prior notice of when the changes will take effect. Where this is the case, we will give you at least 30 days prior notice. If you do not accept the changes, you can end this Contract by arranging to switch to a different supplier. If you do this, the changes will not affect you unless your transfer to a new supplier does not take place within six weeks. In that case we reserve the right to implement the new terms with effect from the date previously notified.

2.6 Details of the service quality levels we aim to provide, and of the compensation we will pay you if we fail to do so, can be found at www.greenenergyuk. com/customer-promise. Details of our complaints procedure can be found at www.greenenergyuk.com/complaints.

Section 3: Sign Up and Transfer of Supply to Us

3.1 By entering into this Contract you confirm that you own and/or live in the Property or that you are responsible for arranging the Energy supply to the Property. You also confirm that the Property is connected to the Network, and that you will use the Energy only for domestic purposes.

3.2 Subject to Section 3.6, you will have signed up to this Contract by:

  • completing an application over the internet;
  • completing an application over the telephone; or
  • completing an application and posting it to us.

3.3 You have a right to cancel this Contract within 14 days of the date you signed up.

3.4 If we are taking over from another supplier as the supplier of Energy to the Property, we will aim to complete the transfer within 21 days after the expiry of your right to cancel. Under certain circumstances (as prescribed by our Licence) we may not be able to complete the transfer within 21 days. Where this is the case, we will complete the transfer as soon as we can.

3.5 Once we are registered under the industry rules as the supplier of Energy to the Property, we will supply Energy to the Property until this Contract ends.

3.6 The Energy legislation provides for a deemed contract to arise between you and us where (i) you own or occupy the Property; (ii) we supply Energy to the Property; and (iii) we do not have a contract with any other person for the supply of Energy to the Property. In those circumstances, this Contract will be your deemed contract for the supply of Energy to the Property, and:

  • there will be no Welcome Letter;
  • the charges payable by you for the Energy will be as set out on our website www.greenenergyuk.com;
  • the Payment Method will be payment by cheque monthly in arrears (or by prepayment meter where applicable); and
  • this Contract will end where you start to receive a supply of Energy, either from us or from another supplier, under a contract you have agreed with us or the other supplier.

Section 4: Charges

4.1 The charges payable by you for the Energy will be set out in the Welcome Letter. We may change the charges in accordance with section 2 and our Licence. Up to date information on all applicable charges may be obtained from www.greenenergyuk.com.

4.2 All charges will be subject to UK tax or duty at the prevailing rates, which you must pay in addition.

4.3 Before or after the start of this Contract, we may assess your circumstances (for example, we will look at how likely we think you are able to pay our charges). Depending on the result of our assessment, we may charge different prices or ask you to pay in a certain way, to pay a security deposit or to use certain meter types (for example, a prepayment meter). We will base our decision on information that we hold about you or information you or a credit-reference agency give us.

4.4 If you take, or attempt to take, Energy by interfering with our, or the Network Company’s equipment, we may disconnect your Energy supply, calculate how much you owe us, bill you for charges and refer the matter to the appropriate authorities.

Section 5: Billing

5.1 We will send you regular bills or statements setting out the Energy supplied and the charges payable under this Contract (together with any other information required by our Licence).

5.2 All outstanding charges on your account must be paid by you in accordance with the Payment Method set out in your Welcome Letter (or as subsequently changed in accordance with this Contract).

5.3 We will estimate your bill if we do not have an up to date meter reading. We will adjust your next bill on receipt of an actual meter reading or if other information subsequently becomes available.

5.4 We will only charge you for units of electricity which we reasonably consider to have been consumed and amounts in respect of a standing charge or other supply charge accrued within the period of 12 months preceding the date of our bill. This will not apply where we have been unable to bill the correct amount for electricity consumed in any period due to any obstructive or manifestly unreasonable behaviour on your part or in other circumstances permitted by law

5.5 If you do not pay our charges we reserve the right to carry out one or more of the following actions (subject to compliance with our Licence):

  • charge interest at the Bank of England base rate plus 4 percentage points;
  • require you to pay by an alternative Payment Method;
  • change the frequency of when your bills are sent;
  • ask for a security deposit under section 6;
  • take legal action;
  • ask debt collection agencies to act on our behalf;
  • obtain a warrant to enter the Property;
  • fit a prepayment meter at the Property;
  • discontinue the supply of Energy to the Property.

5.6 We may also charge you for any costs incurred as a result of your late payment or in connection with recovering money you owe us, including costs incurred in performing any of the above actions.

5.7 If you owe your previous supplier money for the period prior to the start of supply under this Contract, and the debt is transferred to us, you will pay us the amount owed together with any reasonable administration costs we incur.

5.8 Gas meters measure your consumption either in cubic meters or in cubic feet. The amount of gas you are billed for depends on a number of variables such as calorific value and pipe pressure. We will convert your gas meter read into kWh in accordance with the relevant gas legislation.

Section 6: Security Deposit

6.1 If we are concerned about your ability to pay our bills or if you fail to pay your bills in accordance with clause 5, we may ask you to pay a reasonable deposit as security for payment of our bills. You must pay this by the date we give you. We will give you a reasonable time to pay us. We will not ask for a deposit if we install a prepayment meter at your property.

6.2 Title in any security deposit will vest in us, but we will pay you an equal amount after the payment of our final invoice or if we agree that a security deposit is no longer necessary (subject to any amounts deducted by us in settlement of outstanding charges).

Section 7: Metering

7.1 We will ensure where possible that the meter at the Property is read every two years.

7.2 If we have not taken an actual meter reading, we will estimate your bill based on your previous usage. If this is not available we will use industry averages to estimate your Energy consumption. If you have provided a meter reading, we will use this unless we have reason to believe it is inaccurate.

7.3 We will use meter readings as proof of your energy usage unless your meter is found to be faulty.

7.4 Either of us can ask for the meter at the Property to be tested by an independent meter examiner. If you ask for a test you may be charged for the test. If the meter is found to be inaccurate, any charges for testing the meter will be refunded.

7.5 If Energy is supplied to the Property through a prepayment meter, and you use an electronic or token meter, it is your responsibility to make sure you buy enough credit units. You must also keep and look after the plastic card (or other device), keeping it clean, safe and free from damage. If you fail to do this, we may charge you any costs we have to pay to replace them.

7.6 You must not interfere with or damage (or allow others to interfere with or damage) the Energy meter at the Property.

7.7 Where the meter at the Property does not meet the statutory requirements or we have to install a prepayment meter or you request that a prepayment meter is changed to a standard meter, then we may charge you for any work done to your meter.

7.8 Where a smart meter is installed in your property in line with the SMETS code of practice by agreeing to these Terms and Conditions you agree to allow us to record half hourly interval data from that meter. Should you not want us to record this data you must notify us in writing

Section 8: Access to the Property

8.1 You will ensure that we and the Network Company (or anyone authorised by us or them) is given safe access to your property at reasonable times for all reasonable purposes in connection with the supply of Energy, including without limitation, reading, inspecting, maintaining or replacing the meter or other Energy equipment at the Property, or cutting off the Energy supply in accordance with our or their rights under legislation or the industry codes.

8.2 Where reasonably possible (except for meter readings), reasonable advance written notice will be given prior to us exercising these powers of entry. These powers of entry are subject to statutory and regulatory restrictions. Any person authorised by us will carry and produce a duly authenticated document showing his authority.

8.3 Aborted visit charges may be applied to your account if we have arranged for an engineer to visit your property at a specific time and no access is granted.

8.4 If you do not have a smart meter fitted, we will request access, such access not to be unreasonably withheld, to fit a smart meter at a mutually convenient time.

Section 9: Ending this Contract

9.1 We may end this Contract if you have failed to pay our charges under this Contract, you cannot pay your debts, or you have failed a credit check, and

  • you have refused our offer to allow you to pay in instalments or to have a prepayment meter fitted; or
  • it is not reasonably possible for us to fit a prepayment meter

9.2 If any of the above circumstances apply before the transfer of your supply to us has been completed under the industry codes, we may immediately terminate this Contract in writing. In other cases we will give you 7 working days’ notice of termination.

9.3 This Contract will automatically end if Ofgem requests another supplier to provide Energy to the Property under the supplier of last resort scheme set out in our Licence.

9.4 Where you are selling or leaving the Property, you must give us at least two working days’ notice of the date you are leaving, and a final meter reading for the time period you were residing in the property. This Contract will then end on the date so notified. If we do not receive the required information, this Contract will end on the date on which any other person begins to take a supply of Energy at the Property (or, if earlier, at the end of the second working day after you have notified us that you have stopped owning or occupying the Property).

9.5 You can transfer the Property’s supply of Energy to another supplier at any time by giving us notice. If you do not provide us with an accurate meter reading for the end of this Contract, this will be deemed by your new supplier. If you have not paid any outstanding Energy charges, we may stop you switching to another Energy supplier.

9.6 You will be liable to pay for the Energy supplied to the Property until such time as this Contract ends. We will aim to send you a final bill within 6 weeks after the end of the contract, but this will be subject to reconciliation if further information subsequently becomes available.

Section 10: Data Protection

10.1 We will comply with all applicable legislation and requirements in relation to protecting your personal data. Our policy on these matters is set out in our Privacy Statement, a copy of which is attached.

Section 11: Liability

11.1 We are liable for death or personal injury caused by our negligence, and for any other liabilities that cannot be limited as a matter of law.

11.2 We are responsible for any loss that is a foreseeable consequence of our breach of this Contract, provided that we will not be liable for losses that arise as the result of a matter beyond our reasonable control; or for any loss of income or business.

11.3 The maximum amount of our liability to you under or in connection with this Contract is limited to £100,000 per incident up to a maximum £1,000,000 in any calender year; this limit does not apply to liabilities that cannot be limited as a matter of law.

11.4 The supply of Energy under this Contract will be delivered to the Property by the Network Company. We do not guarantee the supply of Energy to the Property at all times

11.5 Nothing in this Contract shall limit or affect our rights or powers under our Licence or legislation.

Section 12: Green Deal

12.1 If the Property is (or becomes) subject to a Green Deal Plan, we will collect Green Deal Charges from you and pass these to the Green Deal Provider (or its nominee).

12.2 We will only collect Green Deal Charges under this Contract that become payable after the date we commence supplying electricity under this Contract. Once we stop supplying electricity to the Property, you remain liable under this Contract for the Green Deal Charges incurred during the period in which we supplied you with electricity.

12.3 Despite the Contract ending, while you are the Green Deal bill payer under the Green Deal Plan, you will remain liable for the Green Deal Charges.

12.4 If you don’t pay the Green Deal Charges, we’ll have the same rights as if you owed us any other money under this Contract.

Section 13: Energy Terms of Connection

We are acting on behalf of your energy network operator to make an agreement with you. The agreement is that you and your energy network operator both accept the National Terms of Connection (NTC) and agree to keep to its conditions. When you enter into this contract it may affect your legal rights. The NTC is a legal agreement, it sets out rights and duties in relation to the connection at which your network operator delivers energy to, or accepts energy from, your premises. If you want a copy of the NTC or have any questions about it, please write to: Energy Networks Association, 6th Floor, Dean Bradley House, 52 Horseferry Road, London, SW1P 2AF Phone; 0207 7065100 Website: www.connectionterms.org.uk

Section 14: General

14.1 This Contract constitutes the whole and only agreement between you and us relating to the supply of Energy to the Property

14.2 If the Property is in England or Wales, this Contract shall be governed by the laws of England and Wales and any disputes arising from or in connection with this Contract shall be dealt with by the courts of England and Wales. If the Property is in Scotland, this Contract shall be governed by Scots law and any disputes arising from or in connection with this Contract shall be dealt with by the Scottish courts.

14.3 You hereby appoint us as your agent for the purpose of obtaining your supply number or other relevant information from your Network Company. You also authorise us to obtain and use any information your previous supplier has about the supply of Energy to the Property or the meters at the Property.

14.4 If we delay in taking action when you breach this Contract, we will still be entitled to take action to enforce a similar (or any subsequent) breach of this Contract.

14.5 If any part of this Contract is declared invalid by a court or regulatory authority, the validity of the rest of this Contract will not be affected.

14.6 If you believe that there has been an escape of gas at the Property, you must immediately call the Network Company on 0800 111 999 and they will provide any emergency services for which you must allow them access.

14.8 Our notices to you will be sent to the Property or such other address where you have asked us to send your bills. Your notices to us must be sent to: Green Energy (UK) plc, Black Swan House, 23 Baldock Street, Ware, SG12 9DH. You must include your electricity supply Number and/ or gas MPRN.

Tariff Information

Electricity

Tariff Rate Government Discount Energy Price Guarantee Rate
Standing Charge
(p/day) (p/supply)
Day Unit Rate (p/kWh)
Night Unit Rate (p/kWh)
Estimated Annual Spend*

Electricity

Gas

Tariff Rate Government Discount Energy Price Guarantee Rate
Standing Charge
(p/day) (p/supply)
Unit Rate (p/kWh)
Estimated Annual Spend*

Gas

Tariff Information

Electricity

Tariff Rate Government Discount Energy Price Guarantee Rate
Standing Charge
(p/day) (p/supply)
Day Unit Rate (p/kWh)
Night Unit Rate (p/kWh)
Estimated Annual Spend*

Electricity

Gas

Tariff Rate Government Discount Energy Price Guarantee Rate
Standing Charge
(p/day) (p/supply)
Unit Rate (p/kWh)
Estimated Annual Spend*

Gas

Tariff Information

Electricity

Tariff Rate Government Discount Energy Price Guarantee Rate
Standing Charge
(p/day) (p/supply)
Day Unit Rate (p/kWh)
Night Unit Rate (p/kWh)
Estimated Annual Spend*

Electricity

Gas

Tariff Rate Government Discount Energy Price Guarantee Rate
Standing Charge
(p/day) (p/supply)
Unit Rate (p/kWh)
Estimated Annual Spend*

Gas

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Smell gas? Call 0800 111 999 immediately

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