The £400 discount will be administered by suppliers and paid to consumers over six months with payments starting from October 2022, to ensure households receive financial support over the winter months.
Households will see a discount of £66 applied to their energy bills in October and November, rising to £67 each month from December through to March 2023.
The discount will be provided on a monthly basis regardless of whether consumers pay monthly, quarterly or have an associated payment card.
Households will never be asked for their bank details, and those with a domestic electricity connection will not need to apply.
There is no need to contact your supplier as all domestic electricity customers will be automatically eligible. Electricity bill payers should enquire with their supplier if they have not received their first instalment by the end of October.
Breakdown of the delivery process for each payment method:
Direct Debit customers will receive the discount automatically as a reduction to the monthly Direct Debit amount collected, or as a refund to the customer’s bank account following Direct Debit collection during each month of delivery.
Standard credit customers and payment card customers will see the discount automatically applied as a credit to standard credit customers’ accounts in the first week of each month of delivery, with the credit appearing as it would if the customer had made a payment.
Smart prepayment meter customers will see the discount credited directly to their smart prepayment meters in the first week of each month of delivery.
Traditional prepayment meter customers will be provided with redeemable vouchers from the first week of each month, issued via post. Customers will need to take action to redeem these at their local PayPoint store. You can find your nearest PayPoint retailer here: https://consumer.paypoint.com