Keeping life green and simple
Many of the most commonly asked questions can be answered below or by visiting our FAQs.
Smell gas? Call 0800 111 999 immediately.
Lost power? Dial 105.
Need special assistance? Find out about the Priority Services Register.
Energy crisis; Government support.
Meter readings, our app and managing your energy usage.
Help with traditional pre-payment meters.
Bereavement; handling a loved one's energy supply.
Making your business more sustainable.
From emailing us to sending a letter; here's how you can get in touch.
Something went a bit wrong? Here's how to let us know.
Moving home? Let us know via your customer area.
Can't find the answer? Here's our full list of frequently asked questions.
You can allow all cookies or choose to manage them.