Smell gas? Call 0800 111 999 immediately.
Gas Emergencies
Lost power? Dial 105.
Powercut
Need special assistance? Find out about the Priority Services Register.
Priority Services
Energy crisis; Government support.
Help with your bills
Meter readings, our app and managing your energy usage.
Meter Reading
Help with traditional pre-payment meters.
Prepayment Meters
Bereavement; handling a loved one's energy supply.
Bereavement
Making your business more sustainable.
Commercial Energy
From emailing us to sending a letter; here's how you can get in touch.
Contact Us
Something went a bit wrong? Here's how to let us know.
Complaints
Moving home? Let us know via your customer area.
Customer Area
Can't find the answer? Here's our full list of frequently asked questions.
FAQS