Looking for answers?

Many of the most commonly asked questions can be answered below or by visiting our FAQs.

Call us on 01920 486 156

Smell gas? Call 0800 111 999 immediately.

Gas Emergencies

Lost power? Dial 105.


Need special assistance? Find out about the Priority Services Register.

Priority Services

Energy crisis; Government support.

Help with your bills

Meter readings, our app and managing your energy usage.

Meter Reading

Help with traditional pre-payment meters.

Prepayment Meters

Bereavement; handling a loved one's energy supply.


Making your business more sustainable.

Commercial Energy

From emailing us to sending a letter; here's how you can get in touch.

Contact Us

Something went a bit wrong? Here's how to let us know.


Moving home? Let us know via your customer area.

Customer Area

Can't find the answer? Here's our full list of frequently asked questions.