Green Energy Priority Services Register

Priority Services

We’re here to help

The Priority Services Register (PSR) is a free service that is overseen by our industry regulator, Ofgem. It is used to ensure the correct support is given to those that need it. Not just support from us, but all our industry partners including meter readers and your energy distributor who is responsible for your supply in the case of emergency.

Who is eligible?

If you or members of your household fall into one of these categories please let us know and we can help.

  • Have a chronic illness
  • Are over 60 years of age
  • Are blind or partially sighted
  • Are deaf or have hearing difficulties
  • Have a form of disability or special need
Green Energy Priority Services Register

Let us know you need assistance

You can contact our dedicated team directly, on 01920 486156 between 9am and 5pm Monday to Friday, or email us at
Or fill in the form below.


Account holders details: